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Return Policy

What Can We Do Together:
Step 1 – You can raise a return/replacement request within 7 days from the date of delivery, if you have received wrong or expired product(s).
In case of any damage/missing product(s), raise a return/replacement request within 2 days from the date of delivery.
You can call at +124 4383553 to raise your request.
Step 2 – Give us at least 2 working days to review your request.
Step 3 – After reviewing your return/replacement request, we will send our courier partner to pick up the products you want to return or replace.
Step 4 – In case our reverse pick up service is not available at your location, you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges.
Step 5 – As soon as your product(s) is received, we will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement will depend upon the stock availability.
Under what conditions can I return/ replace my product?

  • Wrong product delivered
  • Expired product delivered
  • Damaged product delivered – physical damage/ tampered product or packaging
  • Incomplete order – missing products

Under what conditions my return/replacement request will not be accepted?

  • Opened/used/altered products
  • Original packaging (mono cartons, labels, etc.) missing
  • The return/replacement request is generated after 7 days from the date of delivery
  • The damaged/missing product is reported after 2 days from the date of delivery

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